Domestic U.S. Shipping
We offer 3 shipping options within the domestic United States:
- FedEx Standard Ground 3-6 Business Days* (free for orders above $250)
- FedEx Express 2 Business Days**
- FedEx Standard Overnight 1 Business Day**
Orders must be placed before 12pm PST Monday-Friday in order to be processed the same day. Orders processed after 12pm PST will be processed the next business day. Orders do not ship on weekends or holidays, and will ship the following business day.
*To estimate how long Standard Ground shipping will take to your location, click here.
**Saturday delivery is not an option with these services. Delivery will take place by the end of business day; we don't offer First or Priority Overnight shipping.
We currently ship worldwide via DHL Express to most international destinations. International shipments typically arrive within 1-4 business days.
Free shipping for orders over $250 does not apply to international orders.
Any orders designated for shipment to countries outside of the U.S. are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country (“Import Fees”). The recipient of the package is the Importer of Record in the destination country, and will be responsible for payment of any associated fees at the time of delivery. We are not able to calculate these fees in advance, however you can estimate how much you will be charged for Import Fees at www.dutycalculator.com.
If the Import Fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.
For shipping inquiries on international orders, please contact us at firstname.lastname@example.org.
Lost / Stolen Packages
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at email@example.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.
If you are unsure of the security of your delivery address, please contact us at firstname.lastname@example.org directly after your order is placed so we can add "Signature Upon Delivery" to your order. If your package is worth more than $500, we require "Signature Upon Delivery" and this service will be added to your order automatically.
If for any reason you are not happy with your purchase, you may return the item(s) within 14 days of receipt for a refund less shipping charges.
All items must be returned in the original condition they were received with the tags and protective hygienic liner attached. Make sure to include the original invoice with your return. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Please try swimsuits on over your underwear to ensure they are returned in a new, unused condition. Final sale items (50% off or more) cannot be returned or exchanged.
We are not responsible for customer returns that are damaged, lost or stolen in transit.
Customers located in the United States:
To return your item(s), email email@example.com to receive a Return Merchandise Authorization number (RMA) and a prepaid USPS Priority Mail return shipping label. Returns received without an RMA will not be accepted. Once we receive your return, we will deduct $5 from your refund for return shipping charges.
Customers located outside the United States:
At this time, we unfortunately cannot offer return labels for international returns. If you would like to return an item, please email firstname.lastname@example.org to get your RMA # and our return-to address, and then use the carrier of your choice to ship your item back to us. We highly recommend using a traceable, insured shipping method, as we are not responsible for packages that are lost, stolen or damaged in transit.
Your return will be processed within one week of the date it is received at our facility. We will notify you via email once your return has been processed.
To make an exchange, place a new order on our website for the item(s) you would like to receive, and then return your original purchase following our Returns instructions listed in the above section. After placing your new order, email us at email@example.com with your new order # so we can refund you for the shipping fee, if applicable.